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Sales Satisfaction Survey (SSI)
PBO Number
*
PURCHASE EXPEREINCE
How courteous , Friendly and focused on your query was the salesperson? And are you satisfied with the performance of sales person
*
Poor
Fair
Good
Excellent
N/A
DEALERSHIP FACILITY
Parking facility at dealership?
*
Poor
Fair
Good
Excellent
N/A
Sale person offer you tea or coffee?
*
Poor
Fair
Good
Excellent
N/A
Cleanliness of showroom?
*
Poor
Fair
Good
Excellent
N/A
Comfort of area where you & salesperson completed sale transaction?
*
Poor
Fair
Good
Excellent
N/A
Was product price, brochures & lead time displayed properly?
*
Poor
Fair
Good
Excellent
N/A
PAPER WORK EXPEREINCE
Did you sign on agreed delivery month in booking order form & are you satisfied with the booking procedure?
*
Poor
Fair
Good
Excellent
N/A
DELIVERY EXPERIENCE
Were you introduced to 3S+CR managers & facility at the time of new vehicle delivery & facilities ?
*
Poor
Fair
Good
Excellent
N/A
Condition/Cleanliness of both interior and exterior of your vehicle (clean, free scratches, dent etc)?
*
Poor
Fair
Good
Excellent
N/A
VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle) and helpfulness of staff at delivery time.
*
Poor
Fair
Good
Excellent
N/A
PRECEPTION ABOUT BRAND - TOYOTA
Are you satisfied with the performance of sales staff and Would you prefer/consider same dealership for your next vehicle purchase?
*
Poor
Fair
Good
Excellent
N/A
What problems did you encounter?
Signature
*
Full Name
*
Email Address
Phone
*
Customer Vehicle Details
Customer Vehicle Information
Vehicle Model & Type
Car Registration No
*
Which Sale Person attend you?
Customer Type
Car Owner
Company Car
Dealer Car
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